Withdrawal and returns

This is an informational English translation. The Hungarian version applies to contracts in this storefront. Mandatory consumer rights remain unaffected.

8.2. Consumers have a statutory right to withdraw from a distance contract for Goods without giving a reason within 14 days. In addition, Carpeteria offers a commercial period of 30 days for notifying us of withdrawal, with the same return and refund arrangements stated below. The period begins when you or a third party nominated by you, other than the carrier, receives the Goods. For Goods in one Order delivered separately, receipt of the last item is decisive; for Goods delivered in parts, the last part; and for regular deliveries over a defined period, the first delivery. You may also notify withdrawal before delivery. Your statutory rights are not restricted by this commercial extension.

8.3. Notify us of your decision to withdraw by an unequivocal statement, for example by email to info@carpeteria.hu or by letter to Carpeteria CZ s.r.o., Čiklova 646/5, 128 00 Praha 2 – Nusle, Czech Republic. You may use the model withdrawal form, but this is optional. You may also use the withdrawal function linked in the footer of the online shop: complete the details and confirm your withdrawal. We will acknowledge an electronically submitted withdrawal without undue delay in a durable form, including its content and submission date and time. Prior permission from us is not required.

8.4. The statutory right of withdrawal is subject to the exceptions provided by applicable law. In particular, the exception for Goods made to your individual specifications or clearly personalised applies only where its legal conditions are met. A rug is not excluded merely because it is handmade, unique or unpacked. Any applicable exception must be explained before the Order is placed. For the relevant rules, see section 29 of Hungarian Government Decree 45/2014 and section 1837 of the Czech Civil Code, insofar as applicable; mandatory consumer rights remain unaffected.

8.5. The notification deadline is met if you send your withdrawal statement before it expires.

8.6. Send or hand back the Goods without undue delay and no later than 14 days after notifying withdrawal, unless we have offered to collect them. The deadline is met if you dispatch the Goods within that period. The physical returns address is Carpeteria CZ s.r.o., Nádražní 39/76, 150 00 Praha 5 – Smíchov, Czech Republic. Return shipping is free for customers in all three markets: CZ, DE and HU. Carpeteria bears the return-shipping cost. Contact us to arrange the return transport; prior coordination or permission is not a condition of exercising the statutory right of withdrawal. This free-return policy does not promise reimbursement of unrelated expenses or optional premium outbound delivery. Your rights concerning defective Goods remain unaffected.

8.7. We will refund all payments received, including the cost of our least expensive offered standard outbound delivery, without undue delay and no later than 14 days after receiving your withdrawal notice. Extra costs of a more expensive delivery option chosen by you need not be refunded. We will use the same payment method unless you expressly agree to another method that incurs no fees for you. Unless we have offered collection, we may withhold reimbursement until we receive the Goods or evidence of their dispatch, whichever occurs first. Original packaging is not a condition of withdrawal.

8.8. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods, subject to the legally required withdrawal information having been provided. This corresponds to the inspection you could carry out in a physical shop. Any deduction must respect your statutory consumer rights; exercising withdrawal is not conditional on original packaging.

Model forms

Optional model withdrawal notice

To: Carpeteria CZ s.r.o., Čiklova 646/5, 128 00 Praha 2 – Nusle, Czech Republic; info@carpeteria.hu.
I/We notify you that I/we withdraw from the contract for the following goods: ____.
Ordered on / received on: ____.
Consumer name and address: ____.
Date: ____.
Signature (only for a paper notice): ____.
Delete the inapplicable wording.

Optional model complaint notice

Name and contact: ____.
Order and goods: ____.
Description of the defect: ____.
Requested remedy: ____.
Date: ____.

Physical returns address

Carpeteria CZ s.r.o.
Nádražní 39/76
150 00 Praha 5 - Smíchov
Czech Republic